Help Desk internship

About this position

Company Description

Company Description

About RE:LAB

At RE:LAB, we shape the way people interact with technology.

Founded in 2004, we’re a multidisciplinary organization that brings together expertise in interaction design, software engineering, 2D/3D modeling, ergonomics, human factors research, visual communication, and artificial intelligence.

We specialize in the design, development, and evaluation of Human-Machine Interfaces (HMI).

Our mission?

To ensure that machines serve people—not the other way around.

We focus on creating intuitive, safe, and meaningful experiences across visual, vocal, physical, and gestural interactions.

User experience is not just a goal: it’s our mindset.

We blend creativity and technical expertise to support global clients in the automotive, industrial, and consumer sectors—helping their products stand out through innovation and usability.

At RE:LAB, we believe that good design improves life.

That’s why we put people at the center of everything we do.

Position

We are looking for an intern to join our Help Desk team. The role involves first-level technical support, setup and maintenance of company devices, user assistance, and basic workstation management.

We are looking for someone with a technical background, a hands-on attitude, and a strong willingness to learn in a real operational environment.

Main responsibilities

• First-level technical support for hardware and software issues
• Setup and maintenance of workstations
• Installation of peripherals, updates, and basic network management
• User assistance and handling of support requests
• Collaboration with the IT team for system monitoring and improvement activities

Requirements

• Educational or training background in IT, telecommunications, or similar fields
• Basic knowledge of main operating systems (Windows, Linux)
• Familiarity with networks, devices, and common software tools
• Accuracy, autonomy, and a problem-solving mindset
• Good interpersonal skills and team spirit

Other information

Full-time position

On-site work, in Reggio Emilia

We build technology for people—and that starts with our own team.

At RE:LAB, integrity isn’t just a value—it’s a way of working.

We’re committed to creating an environment where diversity is celebrated, inclusion is real, and everyone feels seen and respected.